The OTC benefit provides coverage for everyday items that you can purchase without a physician’s prescription. Our plan does include a list of approved items. Restrictions may apply to some items.
Items can be ordered by phone or mail through our participating provider and will be shipped directly to your home.
If you would like more information on the coverage for OTC, please review the plan Evidence of Coverage (EOC) located on this website.
If you would like to know if a particular item is covered, please call us at
Call us at 1.877.847.7907 (TTY: 711)
Call us at 1.877.847.7915 (TTY: 711)
Hours of Operation:
October 1 through March 31: 8:00am to 8:00pm, 7 days a week
April 1 through September 30: 8:00am to 8:00pm, Monday through Friday